Assistance to government
Strategy to Performance Consulting Group (S2P) provides trusted advice, practical solutions and methodology to help government with people-related strategy, performance improvement and change.
S2P is a fully accredited supplier to the NSW Government under the Performance and Management Services Pre-qualification Scheme.
S2P is a fully accredited supplier to the NSW Government under the Performance and Management Services Pre-qualification Scheme.
Our Expertise
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Strategic review & plans for performance transformation
We combine our practical experience from senior executive roles in some of Australia’s leading customer-focused organisations with facilitating strategic reviews and planning incorporating best practice frameworks to help government organisations plan for transformational change and engage customers and staff in the design and execution of strategy that works.
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Customer-centric change and service modernisationWe led the design and start-up of the award-winning Service NSW that has successfully transformed NSW Government transactional service delivery across digital, phone and service centre channels. Service NSW was opened in 6 months with customer satisfaction lifting from 60% to 98%. We bring this experience in transformational service improvement to your organisation.
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People, leadership, culture and engagement
We bring a track record in developing and delivering people-focused change, strategy and performance improvement. We have successfully reshaped organisations and functions, transformed the relationship between leaders and staff, delivered top quartile staff engagement, and reduced costs to customers.
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Organisation design, restructuring & executive recruitment
We have broad and practical experience in organisational design, restructuring, search and recruitment in organisations of all sizes from top 100 companies to government and not-for-profits. We have recruited individual executives, executive teams and staff for whole organisations. This includes recruitment for in more than 12 councils in NSW and a number of government departments.
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Human Resource Management during change
We are experienced in all aspects of human resource management. This includes people strategy, culture and engagement, workforce planning, organisational design and restructuring, search & recruitment, mergers, and HR policies, processes and systems. We have also established high performing best practice HR functions.
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Our Consultants
We offer exceptional value as all our consultants are experienced leaders and consultants who have decades of experience in delivering results in these areas. We are also able to bring in experienced consultants with other skills if needed. The key consultants in this area are:
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Susan Kehoe, (Principal Consultant and key contact) MBus, BA (Psych), B Soc Wk, FAIM, MAHRI, MAICD
E: skehoe@strategytoperform.com M: +61 (0)409 887 685 Susan has over 20 years experience as a senior executive and consultant in top 100 companies and state and local government leading the delivery of business strategy through to execution, performance improvement, human resource management, and people, leadership and culture transformations. She helped set up the award winning Service NSW and is accredited in global best practice Blue Ocean Strategy methodology. |
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Judith Carpenter, (Associate) BA, MAICD, MIMC
Judith is well known, trusted and respected within the local government not for profit, and professional services sectors including providing HR services to over 18 Councils in NSW. She has more than 25 years’ experience in human resources consulting, with particular emphasis on the selection and recruitment of senior executives. She provides a range of organisational and people solutions to improve service delivery in organisations. |
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Sharyn Gordon, (Associate) Grad Cert Management, FFINSIA
Sharyn has a broad range of experience in executive general management, implementation of large complex programs to improve the customer experience, as well as human resources and leading front line management. She has worked in senior executive roles in top 100 companies and state government. Sharyn helped set up Service NSW and worked in the NSW Premier’s Implementation Unit supporting the implementation of the Premier’s twelve transformation priorities for the state. |
Our Clients and Organisations
