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STRATEGY TO PERFORMANCE
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Our Values & Beliefs

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Our 7 Values & Beliefs about Transformational Performance Improvement:
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  1. The seemingly impossible can become possible with the right mindset, leadership, engagement and strategy
  2. People’s underutilized potential is unleashed by simple clear inspiring goals and being given the encouragement and opportunity to contribute and make a difference
  3. Breaking down organisational silos and bringing strangers together to solve problems can create breakthrough change and solve impossible problems
  4. Organisations and processes are best designed starting with the business strategy and the targeted customer experience
  5. Employees' experience of leadership and internal service delivery should mirror what is expected of them in delivering services to external customers 
  6. Creating such congruence of processes and experience sounds simple but it is a huge challenge in most organisations
  7. Leaders have a key role in creating the organisational environment that fosters these outcomes.
  • Home
  • Experience
    • About Susan
    • Value Proposition
    • Values & Beliefs
  • Services
    • Service examples
    • Strategy Roadmap
  • Susan's Articles
  • Contact Us
  • Resources
    • Service NSW
    • Community Engagement
    • Future of Government Services
    • Future of Banking
    • Design Thinking
    • Blue Ocean Strategy
    • Blue Ocean Leadership
  • Blog